Warranty

Warranty Policies

• • Our warranty is effective from the date of purchase and covers mechanical failures or manufacturer defects.
• • To claim your warranty, you must provide proof of purchase from a Polyele Authorized Retailer within the warranty period.
• • All Polyele non-rechargeable (battery-operated) or non-vibrating products come with a 2-year warranty.
• • All Polyele rechargeable (plugin) products come with a 1-year warranty.
• • Edible products are not eligible for returns or refunds.
• • We do not offer or sell replacement chargers at this time.

What Is Not Covered

• • Damage caused by misuse, abuse, or failure to follow product instructions.
• • Normal wear and tear, including cosmetic damage such as scratches or dents.
• • Products purchased from unauthorized retailers or third-party sellers.
• • Damage caused by use of incompatible chargers or accessories.

How to Make a Claim

To initiate a warranty claim, please contact our support team with the following information:

1. Your order number or proof of purchase
2. A description of the issue
3. Photos or videos demonstrating the defect (if applicable)

Our team will review your claim and respond within 2-3 business days.