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Frequently Asked Questions
What is the minimum order quantity (MOQ)?
Our MOQ varies by product category, typically starting from 100-500 pieces. For sample orders, we can accommodate smaller quantities. Contact us for specific product MOQs.
Do you offer OEM / ODM services?
Yes, we provide full OEM and ODM services including custom branding, packaging design, color customization, and new product development based on your specifications.
What is the typical lead time?
Standard orders take 15-30 days for production. Sample orders are usually shipped within 3-7 business days. OEM/ODM projects may require additional time depending on complexity.
Can I visit your factory?
Absolutely. We welcome factory visits at our Dongguan facility. Please contact us in advance to schedule an appointment and we'll arrange everything for you.
Do you produce items that are not listed on the website?
Polyele manages and produces over 3,000 items every day. We receive requests to manufacture a wide range of products, from various sex toys to promotional items. Don't hesitate to ask for a quote on items not listed on our website.
Are you able to produce and assemble specific parts for our finished product?
We can produce and source specific parts for your product and assemble them according to your requirements.
Are you able to print our company logo on the products and packaging?
We can print your logo on most items and create packaging tailored to your company's specifications.
What is the expected timeframe for the OEM and R&D process?
All products displayed in our gallery can be delivered approximately 6 weeks after order confirmation. The entire process for new product manufacturing, including R&D, prototype creation, and mass production, takes around 6 months from start to finish.
Does your company handle all shipping and handling (S&H)?
We manage the entire process, from obtaining all necessary documentation to arranging suitable transportation according to a defined schedule.